Privacy Policy & Legal Information

CleanGreen Lawns & Gardens

1. Introduction

Cleangreen Lawns & Gardens is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws. This policy explains how we collect, use, disclose, and protect your information regardless of how you contact us.

2. How You May Interact With Us

This policy applies when you engage with us via:

Phone calls or SMS
Email communication
Social media platforms (e.g. Facebook)
Our website (if applicable)
In person (quotes, site visits, or service delivery)

3. Information We Collect

We may collect personal information including:

Full name
Phone number
Email address
Property/service address
Details of requested services
Photos of your property (for quoting or service records)
Communication records (calls, messages, emails)

Providing this information is voluntary, but it may be necessary for us to deliver our services.

4. How We Collect Information

We collect information when you:

Contact us for a quote or service
Communicate via phone, SMS, email, or social media
Provide details during site visits or consultations
Engage with our advertisements or online content

5. Use of Your Information

We use your information to:

Provide quotes and carry out lawn and gardening services
Communicate regarding bookings, updates, and follow-ups
Maintain service records and job history
Improve our services and customer experience
Comply with legal obligations

We do not sell or rent your personal information to third parties.

6. Disclosure of Information

We may disclose your information only when necessary:

To contractors or service providers assisting with work
To comply with legal or regulatory requirements
With your consent

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored:

On secure devices (phones, computers)
In email systems or cloud storage
Within job management or invoicing software

While we take care, no system can guarantee complete security.

8. Social Media & Online Platforms

When you interact with us on social media:

Public comments are visible to others
Private messages are treated confidentially
Your use of these platforms is also governed by their own privacy policies

9. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us.

10. Service Terms & Conditions

Quotes

Quotes are based on information provided and may change after site inspection
Additional charges may apply for unforeseen conditions

Access to Property

You agree to provide safe and reasonable access to the service area
Pets, obstacles, or hazards should be disclosed or managed prior to service

Payment Terms

Payment is required as agreed (e.g. upon completion or as invoiced)
Late payments may incur additional fees

11. Liability Disclaimer

To the extent permitted by law:

We are not responsible for pre-existing damage to lawns, gardens, irrigation systems, or property
Results may vary due to weather, soil conditions, pests, or other environmental factors
Customers must inform us of underground services, irrigation systems, or hazards
We are not liable for damage caused by undisclosed risks

12. Cancellations & Rescheduling

We request reasonable notice for cancellations or rescheduling
We reserve the right to reschedule due to weather or safety concerns

13. Changes to This Policy

We may update this Privacy Policy & Legal Information from time to time. The latest version will always be available upon request or via our online platforms.

14. Contact Details

For any privacy or service-related enquiries, please contact:

CleanGreen Lawns & Gardens
Email: rsmtrading@live.com.au
Phone: 0428 257 552

Last Updated: 16th April 2026